FAQ
What is the status of my order?
After placing your order, you will receive a confirmation email with your order details. As soon as your package is shipped, we will send you a tracking code so you can monitor the delivery status.
Can I change my order?
Yes, but only if your order has not yet been processed for shipping.
Once your order status is“preparing for shipping”, “shipped”, or “delivered”, no further changes or cancellations can be made.
What payment methods do you accept?
We currently accept two secure payment methods:
- PayPal – you can pay directly or with MasterCard, VISA, American Express, Discover via PayPal.
- Credit/Debit Cards – payments processed securely using Visa, MasterCard, American Express, and Discover.
Which currency will I be charged in?
All transactions are processed in USD. If your card uses another currency, your bank will automatically apply its own conversion rate.
QuestionWhere do you ship?
We ship worldwide, including Asia, Europe, North & Central America, and Oceania.
How long does it take to ship my order?
Order processing usually takes 1–2 business days.
Delivery time depends on the shipping method and destination country, typically 7 –14 business days.
How can I track my package?
As soon as your order is shipped, you will receive an email with a tracking code and a link to monitor your shipment.
What if I am not home during delivery?
If you are not available, the courier may:
- Attempt a new delivery on the following business day,
- Contact you to reschedule delivery, or
- Leave your package at the nearest post office or collection point.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure gateways (PayPal, Shopify Payments). We never store your full payment details.
Do you share my personal information?
We only use your data to process orders, provide support, and for marketing (if you have consented). We never sell your information to third parties.
Do you comply with GDPR?
Yes, Union Mercato operates in full compliance with the European GDPR regulations, ensuring your data is protected and you can request deletion, correction, or access at any time.
What is the status of my order?
After placing your order, you will receive a confirmation email with your order details. As soon as your package is shipped, we will send you a tracking code so you can monitor the delivery status.
Can I change my order?
Yes, but only if your order has not yet been processed for shipping.
Once your order status is“preparing for shipping”, “shipped”, or “delivered”, no further changes or cancellations can be made.
What payment methods do you accept?
We currently accept two secure payment methods:
- PayPal – you can pay directly or with MasterCard, VISA, American Express, Discover via PayPal.
- Credit/Debit Cards – payments processed securely using Visa, MasterCard, American Express, and Discover.
Which currency will I be charged in?
All transactions are processed in USD. If your card uses another currency, your bank will automatically apply its own conversion rate.
QuestionWhere do you ship?
We ship worldwide, including Asia, Europe, North & Central America, and Oceania.
How long does it take to ship my order?
Order processing usually takes 1–2 business days.
Delivery time depends on the shipping method and destination country, typically 7 –14 business days.
How can I track my package?
As soon as your order is shipped, you will receive an email with a tracking code and a link to monitor your shipment.
What if I am not home during delivery?
If you are not available, the courier may:
- Attempt a new delivery on the following business day,
- Contact you to reschedule delivery, or
- Leave your package at the nearest post office or collection point.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure gateways (PayPal, Shopify Payments). We never store your full payment details.
Do you share my personal information?
We only use your data to process orders, provide support, and for marketing (if you have consented). We never sell your information to third parties.
Do you comply with GDPR?
Yes, Union Mercato operates in full compliance with the European GDPR regulations, ensuring your data is protected and you can request deletion, correction, or access at any time.
